HAVING TROUBLE PAYING YOUR BILL? THESE AGENCIES MIGHT BE ABLE TO HELP.
| COUNTY | AGENCY | PHONE |
| Anderson | Community Action Agency |
Phone: 800-621-5746
Phone: 936-564-2491
Fax: 936-564-0302
|
| Angelina | Community Action Agency |
Phone: 936-639-4787
Fax: 936-639-4798
|
| Cherokee | Community Action Agency |
Phone: 936-564-2491
Fax: 936-564-0302
|
| Houston | Community Action Agency | Phone: 800-621-5746 |
| S.H.A.R.E. |
Phone: 936-544-5600
Fax: 936-544-5407
|
|
| Leon | BVCAA |
Phone: 855-252-1467
Phone: 979-595-1199
Fax: 979-595-1198
|
| Leon County Social Services |
Phone: 903-536-2812
Fax: 903-536-2206
|
|
| Madison | Sonshine Center |
Phone: 936-348-5282
Fax: 936-348-2383
|
| Trinity | Community Action Agency |
Phone: 936-564-2491
Fax: 936-564-0302
|
| Walker | BVCAA |
Phone: 855-252-1467
Phone: 979-595-1199
Fax: 979-595-1198
|
You can also make appointments for Community Action by dialing 936-720-7474 or go online to www.get-cap.org
Assistance may be gained through our office by dialing 936-544-5641 extension 244.
By paying online, members can easily pay using a credit/debit card or checking/savings account. This option saves you time and allows you the flexibility to pay your monthly bill 24 hours a day, seven days a week. Houston County EC offers a secure site for online bill pay.
BANK DRAFT/CREDIT CARD DRAFT (AUTOMATIC PAYMENT AUTHORIZATION)
By allowing HCEC to draft your bank account for your electric bill each month, you will save time and money. With a bank draft account, your electric bill is drafted approximately one week before the due date printed on your bill.
With a credit card draft, your electric bill is drafted on the due date printed on your bill.
A bank draft is beneficial to you for several reasons:
- You’ll continue to get a copy of your bill.
- You’ll avoid paying late fees because the amount of your bill is automatically deducted from your checking/savings account.
For information about signing up for this service, click here.
For information about removing account(s) from this service (requires verbal confirmation), call (800) 657-2445.
Need to change information on your existing account(s) on bank draft?
- Want to update the expiration date for existing credit/debit card on file? Call (800) 657-2445
- Want to change the existing credit/debit card number to a new one? Click here to see which form you need to complete and send it to our office.
- Want to change the existing bank account number to a new one? Send in a voided check from the new bank account to our office.
Mail:
Houston County Electric Cooperative
ATTN: Member Service
P.O. Box 52
Crockett, Texas 75835
Fax: (936) 545-1321
PHONE PAYMENTS
Make a phone payment using our automated system any time – day or night – by calling 800-657-2445 or call our Member Services Department any time Monday - Friday from 8:00 AM - 5:00 PM.
Have questions about your bill before you want to process a payment? No problem, member service representatives are available 8 a.m. – 5 p.m. Monday through Friday at 800-657-2445.
IN PERSON OR AFTER HOURS DROPBOX
Make a payment in person during our business hours and it will be posted to your account in real-time.
Drop your payment off in the night drop box after business hours and it will get posted to your account the following business day. If you choose to drop your payments off in our secured night drop box, please include the account number where the payment belongs.