The base charge is a flat, monthly fee charged per meter, and it is not dependent on how much energy is used.  All HCEC members need a reliable energy grid, so members all share the costs of building and maintaining it through the base charge.

Even if your lights are not turned on, HCEC supplies all of the materials and maintenance needed to provide power to your home or business.  In order to recover those costs, HCEC must pass them along in the form of the base charge.  The base charge is fairly distributed throughout the entire membership based on the members' class of service.

Recovering our fixed costs appropriated through the base charge reduces our risk of being dependent on weather extremes and allows us to collect our real costs of service each and every month.  This approach also provides our members greater consistency and fairness in the billing each month.  Members can be confident in knowing that they are paying for their "fair share" for their particular class of service.

Learn more about your electric bill here.

Unfortunately not at this time.  Billing cycles and due dates are determined by your service location.

If you need assistance on your bill or extra time to pay it, please contact the Member Services Department by phone at 1-800-657-2445.

Log into your E-Biz account, and click on the 'Communications' tab in the left hand column.  There you can choose to draft your account through your bank or charge it directly to your debit/credit card. 

Make sure to double check your information so that it is properly charged each month.

Auto-Pay cycles run concurrently with the billing cycle for your particular service location.  At this time, we cannot accommodate personal selections for auto-pay dates.  We will continue to monitor this option for the future.

There are options for members who need financial assistance with their bill.  Click here to learn more.

Consider switching your account to Prepaid Service.

App - EBIZ